Portfolio


Work Highlights

Leadership in Research

Successfully led diverse research initiatives, employing a range of methods to generate actionable insights for product improvement across multiple industries.

  • 7-Eleven: Lead research initiatives for mobile and hardware solutions, delivering customer journeys and insights for B2C and B2B applications.
  • Ernst & Young: Conducted user interviews and usability testing for a Knowledge Management platform, delivering personas and service blueprints.
  • Grubhub: Conducted usability research for consumer-facing and B2B applications, delivering insights and establishing company-wide research standards.

Accessibility Expertise

Delivered WCAG-compliant solutions and accessible designs across web and mobile platforms, partnering closely with product, engineering and design teams.

  • Wells Fargo: Ensured that new and existing components in design system met accessibility standards, enhancing usability for diverse user needs.
  • CVS: Ensured accessibility for web and mobile applications, successfully remediating core features for compliance.
  • State Farm: Partnered with accessibility teams to ensure inclusive design in consumer-facing products.
  • JPMorgan Chase: Focused on accessibility and usability for corporate financial applications.

Product Management

Championed user-centered design and testing methodologies to enhance the usability of consumer and enterprise applications.

  • State Farm: Led user interface and consumer requirements definition for cross-channel digital products, including applications for claims and insurance management.
  • Deloitte: Managed the usability and redesign of the International Knowledge Management Portal, enhancing knowledge sharing and accessibility. Collaborated with country portals and led integration projects to establish system-wide usability and governance standards.

Design Innovation

Designed comprehensive design systems for accessibility and scalability, and created responsive web solutions and interactive prototypes for various clients.

  • JPMorgan Chase: Delivered a design system and prototypes for corporate financial applications.
  • Grainger: Delivered comparative analyses and rapid prototypes to enhance B2B and consumer-facing experiences.
  • Follett Student Solutions: Designed accessible, responsive websites using semantic HTML, CSS, and JavaScript frameworks.