Portfolio

Leadership in Research

Successfully led diverse research initiatives, employing a range of methods to generate actionable insights for product improvement across multiple industries.

• 7-Eleven: Lead research initiatives for mobile and hardware solutions, delivering customer journeys and insights for B2C and B2B applications.
• Ernst & Young: Conducted user interviews and usability testing for a Knowledge Management platform, delivering personas and service blueprints.
• Grubhub: Conducted usability research for consumer-facing and B2B applications, delivering insights and establishing company-wide research standards.

Accessibility Expertise

Delivered WCAG-compliant solutions and accessible designs across web and mobile platforms, partnering closely with product, engineering and design teams.

• Wells Fargo: Ensured that new and existing components in design system met accessibility standards, enhancing usability for diverse user needs.
• CVS: Ensured accessibility for web and mobile applications, successfully remediating core features for compliance.
• State Farm: Partnered with accessibility teams to ensure inclusive design in consumer-facing products.
• JPMorgan Chase: Focused on accessibility and usability for corporate financial applications.

Product Management

Championed user-centered design and testing methodologies to enhance the usability of consumer and enterprise applications.

• State Farm: Led user interface and consumer requirements definition for cross-channel digital products, including applications for claims and insurance management.
• Deloitte: Managed the usability and redesign of the International Knowledge Management Portal, enhancing knowledge sharing and accessibility. Collaborated with country portals and led integration projects to establish system-wide usability and governance standards.

Design Innovation

Designed comprehensive design systems for accessibility and scalability, and created responsive web solutions and interactive prototypes for various clients.

• JPMorgan Chase: Delivered a design system and prototypes for corporate financial applications.
• Grainger: Delivered comparative analyses and rapid prototypes to enhance B2B and consumer-facing experiences.
• Follett Student Solutions: Designed accessible, responsive websites using semantic HTML, CSS, and JavaScript frameworks.

Workshop Facilitation

Facilitated Design Thinking workshops to align stakeholders on user needs and prioritize key research findings, resulting in increased customer satisfaction.

• 7-Eleven:
  • Customer Journey Workshops: Facilitated workshops to map user journeys and identify key service touchpoints, aligning stakeholders on user needs and opportunities for seamless customer experiences.
  • Service Blueprint Workshops: Collaborated with cross-functional teams to develop detailed service blueprints, ensuring end-to-end service alignment with user expectations.

• Grubhub:
  • Customer Journey Workshops: Led workshops to explore and document customer journeys for both consumer-facing apps and B2B tools like OrderHub and DeliveryHub.
  • Training Workshops: Conducted sessions to help internal teams adopt user-centered design principles and understand research best practices.

Multi-platform Development

Created interactive tools and reusable code that enhanced user experience for web applications and CMS platforms, delivering high-performing solutions in challenging environments.

• Follett Student Solutions: Implemented accessible designs using semantic HTML, CSS, and JavaScript frameworks.
• Oprah.com: Developed interactive tools and reusable code for web applications and content management systems.

Case Study 1

Overview of research case study 1, highlighting key outcomes and methodologies used.

Case Study 2

Overview of research case study 2, highlighting key outcomes and methodologies used.

Case Study 3

Overview of research case study 3, highlighting key outcomes and methodologies used.

Case Study 4

Overview of research case study 4, highlighting key outcomes and methodologies used.